Policies
Clear expectations make for better experiences. These guidelines help us protect your time, maintain our standards, and ensure every guest receives the care they deserve.
Book Your MomentEmail UsWhy we have policies
Because quality care needs protected time. Policies help us deliver the G d'Or standard — calm rhythm, clear scope, and a consistent finish.
Rescheduling & cancellations
We understand plans change. If you need to reschedule, please let us know as early as possible — we recommend at least 24 hours' notice. This allows us to offer your slot to another guest and keep our schedule running smoothly.
Late arrivals
If you arrive late, we will do our best to deliver your treatment within the remaining time. If the delay is significant, we may need to shorten or reschedule your service to avoid affecting the next guest's appointment.
Add-ons & removal
Please book removals and add-ons (nail art, polish changes, extended treatments) in advance. This ensures we allocate enough time for a thorough, comfortable experience — and avoids any need to rush.
Sensitivities & special needs
If you have skin sensitivities, allergies, recent procedures, or any condition we should know about, please note it when you book or email us at hello@gdor.lu. We will adapt products and techniques to suit your needs.
Hygiene & studio standards
Medical-grade hygiene is foundational to everything we do. Tools are cleaned and sterilised between every client. Workstations are reset to an immaculate standard before each appointment. This is not a policy — it is how we operate.
Book with confidence.
When expectations are clear, the experience is better for everyone. We appreciate you helping us maintain the standard.
Book Your MomentQuestions about your booking?
Check your booking confirmation for details. If you need to make changes or have questions, email us at hello@gdor.lu — we will sort it out.
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